1. Fixing the fact that superannuation (SGL) isn't accruing for an employee
Below are some reasons why SGL could not be accruing.
Pay Type – One of the pay rates or allowances being used to pay the employee in their pay envelope is not set up correctly. Click on the 'Pay Types' picture button from the main screen of e-PayDay®. Double click on one of the pay types used to pay the employee. In it's details there should be a cross in the box next to 'Superannuation' (and 'Contributes to $450 rule' for that matter) at the bottom of the window.
Award - Click on the 'Awards' picture button from the main screen of e-PayDay®. Double click on the award the employee is linked to.
- In the 'Superannuation 3' TAB there should be a certain percentage or dollar value in the 'Super (%$)' field.
- The length of employment of the employee should exceed that prescribed in the 'Starts after__ weeks' field.
- The conditions in the 'Super Rules 4' TAB need to be satisfied. For example if you have it set that the employee is only to accrue super when they have earned over $450 for the month, maybe this employee hasn't been earning over $450 each month.
Employee Details - Click on the 'Employees' picture button at the top of the main screen of e-PayDay®. Double click on an employee, then once in their details, click on the 'More' button (bottom left). The correct percentage or dollar value needs to be entered in the 'Super (% or $)' field and the affected pays need to have been after the SGL start date.
2. Working out how much super is owed for each employee
Over a specific date range run a 'Payroll Analysis' report for the selected employees. This date range should encompass the affected payruns for the employee(s). On the report, add up the total dollar value of the 'Ord + Pub', 'Hols' and 'Sick' columns. Multiply this figure by the correct SGL percentage and you should reach the total in the 'SGL' column. If not then write down the difference.
3. Fixing the super balance of the employee(s)
Directly changing figures in the employee's balances is NOT recommended; it is better to fix things through a payrun. This payrun quite possibly could be in a different month to when the super wasn't accruing, but that's OK because the two months will balance each other over the course of the year.
In the next payrun for the employee, in their pay envelope, enter in their hours and pay types for that pay period. Double click on the phrase 'Super this Pay'. The figure to the right will become highlighted. Add to it the figure owed in SGL and press 'Enter'.